RETURNS & REFUNDS

You have 7 days from the day your order is delivered to change your mind.

After 7 days we cannot offer a refund or an exchange. The window is short and we hold to it, so please open your parcel and try everything on as soon as it arrives.

This is the change-of-mind window. It is separate from your rights over a faulty item, which are set out further down and are not limited to 7 days.

WHAT WE CAN TAKE BACK

An item can come back if it is:

• unworn and unused, in the condition it arrived in;
• complete with its tags, box, pouch, case and any cloth it came with;
• returned with the order number it was bought under.

WHAT WE CANNOT TAKE BACK

For hygiene reasons, and regardless of the window:

• Pierced earrings, once the seal or tag has been broken.
• Body mists, scrubs and lotions, once opened or used.

This does not affect your rights if the item is faulty.

HOW TO SEND SOMETHING BACK

1. Tell us inside the window

Email [your contact email] with your order number, what you are returning and why. The date of that message is the date we go by — not the date the parcel reaches us. Sending an item back without telling us first means we may not be able to match it to your order.

2. Pack it as it came

Put the item back in its box or pouch with its tags, and pack it so it survives the journey. An item damaged on the way back to us is not one we can refund.

3. Send it

We will reply with the return address and how to send it. Return postage is paid by you unless the item is faulty or we sent the wrong thing, in which case we cover it.

GETTING YOUR MONEY BACK

We check the item when it reaches us and refund within 5 working days of that check.

• Paid by card — refunded to the same card. Your bank may take a few days more to show it.
• Paid cash on delivery — refunded by bank transfer. We will ask for your RIB.

Delivery you already paid is not refunded unless the item was faulty or wrongly sent.

EXCHANGES

Within the same 7 days we will exchange an item for another size or colour, subject to stock. Ask when you write to us and we will hold the replacement while your return is on its way.

IF AN ITEM IS FAULTY

A faulty item is not a change of mind, and the 7-day window does not apply to it. If something arrives damaged, breaks in normal use, or is not what the page described, tell us and send photographs. We will repair, replace or refund it at no cost to you, and we pay the return postage.

Plating worn away by perfume, chlorine, cosmetics or long wear is not a fault — the care note on each product page explains how to avoid it.

ASK US FIRST

If you are unsure whether something qualifies, write before you send it: [your contact email], or call [your phone number]. It is always quicker to ask.